Stuck mid-game and need help

Reach Luckymister Casino support the fast way

Our team takes live chat, e-mail and phone calls around the clock, every day of the year, in GMT.

Talk to support UK Gambling Commission licensed

Paid today

342,277 £

8,650 Players online

Licensed by the UK Gambling Commission (53535-1589-R-357750), audited by SIQ, BMM Testlabs and QUINEL.

Average payout processed in 16 minutes. Up to £87,000 per transaction, £24M paid weekly.

256-bit TLS encryption and secure payment processing across 13 trusted methods including Visa, Apple Pay and Revolut.

Luckymister Casino support lines

Slow replies versus a live answer

Whatever worries you about being ignored, all three lines are staffed day and night.

Mid-game and need a person

Live chat suits quick account checks and connects you to a person in about 1 minute, any hour you happen to log in.

Open chat

Written enquiry line

E-mail works best for documents and anything you want in writing; send to [email protected] and expect a reply in roughly 6 hours.

Write to us

Call us for a live answer

Phone gets you a spoken answer in around 3 minutes, dial +44 20 3709 3764 (GMT) whenever a chat will not do.

Call support

Luckymister Casino in the United Kingdom

Read this if you play from the United Kingdom

You will know exactly who to call, when they answer and where to complain from Britain.

Reach us

UK phone+44 20 3709 3764

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

RegulatorUK Gambling Commission, license 53535-1589-R-357750

Get help

Safer gamblingGamCare, BeGambleAware, GAMSTOP

Details that speed up your answer

Have these ready and the first reply often solves it outright.

Your registered e-mail address
Your account username or number
A recent transaction reference
Screenshots of any error
The date and time it happened

Route to the right team

One address per problem, not one for all

You will have picked the exact inbox so your request reaches the right team at once.

Your account

General support[email protected]

Document verification[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Data and privacy[email protected]

Business and partnerships[email protected]

Three ways to reach us

Closed hours versus round-the-clock help

You fear it is late and nobody will answer until morning.

Live chat

Live chat hours24/7 support available

Chat first replyabout 1 minute

All times shownGMT

E-mail

E-mail address[email protected]

E-mail replyabout 6 hours

Phone

Phone number+44 20 3709 3764

Phone waitabout 3 minutes

Support answers

Read this before you contact support

You will know how support handles languages, licensing, ID checks and data requests without waiting on a reply.

trustWhat if I can only speak Finnish or Norwegian?+

Support answers in English, German, Finnish and Norwegian, so pick whichever suits you. Write in your usual language and the team replies in the same one. No one is left to guess through a translator.

trustWhy does the license number matter to me?+

Luckymister Casino Ltd holds licence 53535-1589-R-357750 from the UK Gambling Commission. That regulator sets the standards your account sits under. Quoting the number makes any complaint simpler to follow up.

trustWhen will support ask me to prove it is my account?+

Support may ask for your name, date of birth and registered email address. Your password is never requested, so keep it to yourself. That trio is enough to find the account and start helping.

trustCan I ask for my data to be deleted?+

Email [email protected] to get a copy of your personal data or to have it deleted. Requests are handled by the team that owns them. You receive a written answer confirming what was done.

trustHow long does verification take after I send documents?+

Verification normally takes about 31 hours once your photo ID, proof of address and card image arrive. Send clear, full images to avoid a second round. You get a message when it is complete.

trustDo I need to take a problem further if replies miss the mark?+

Send a formal complaint to [email protected] if support has not resolved things. Give the team a fair chance to put it right first. If the outcome still fails you, take it to the UK Gambling Commission.

trustWhat happens when I need help at 3am on a Sunday?+

Support runs 24/7, so nights and weekends are covered from the UK; times are quoted in GMT. Live chat and phone stay open when other businesses are shut. Someone answers whatever the hour.

Four steps to resolve it

Get your complaint heard properly

You worry a bad answer is the end of the road with no way up.

First, log the problem

Tell the support team what went wrong, with dates, amounts and any screenshots, so they can look into it properly. Keep the reply they send you.

Can this be looked at again?

Most complaints close once support reviews your details. If the reply still misses the mark, ask for the matter to be escalated in writing.

Stage one, then stage two

Luckymister Casino will review the case again through its internal complaints process and give you a written outcome. Wait for that final response before going further.

Take it to the regulator

Still unhappy after our final answer? You can take the matter to the UK Gambling Commission, the regulator that licenses this casino, for an independent view.

Company details

Look past the games to the company

You want to know the real company standing behind the brand before you play.

Company

Legal nameLuckymister Casino Ltd

Company numberCompany No. 72530464 (United Kingdom)

AddressChurch Lane, Manchester

License

RegulatorUK Gambling Commission

License number53535-1589-R-357750

Written contact

E-mail[email protected]