Three checks, one clearance

Verify with Luckymister Casino before your first withdrawal

Licence rules mean we confirm who you are at the latest before your first withdrawal, and the check usually takes 31 hours.

Start verification

Licensed by the UK Gambling Commission (53535-1589-R-357750), audited by SIQ, BMM Testlabs and QUINEL.

No surprises

Verified once, paid without a pause

Most players worry that a pending withdrawal has stalled for good, when the check is routine.

Who checks

Luckymister Casino Ltd

Under which licence

UK Gambling Commission, 53535-1589-R-357750

How long

31 hours

Mandatory at the latest

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Mid-check now

Your photos go in, your payout comes out

By the end you will know exactly which photos to take and what makes a reviewer reject one.

Where do the uploads live?

Open your profile and find the section where documents are collected, then read the list of what is wanted. Only three items come up: photo ID, proof of address and payment card image.

What makes the ID readable?

Send a photo ID in full colour with all four corners inside the frame and no glare across the text. Tilt the card away from any lamp before you press the shutter.

Before the three months pass

Choose proof of address from the last three months that carries your name and full home address. A bank statement works where the address matches the one on your account.

The waiting window

Watch your inbox or the verification address for any follow-up request, then leave the account alone. Review normally closes within 31 hours and a clear wallet follows.

Files checked

Sharp copies in, rejections out

Worth reading while you photograph the documents, so the reviewer clears them in one pass.

Photo ID

ConfirmsYour name, face and date of birth

Must showFull colour, all four corners visible, no glare

Proof of address

ConfirmsWhere you actually live

Must showIssued in the last three months, name and address readable

Payment card image

ConfirmsThe card used for your deposits

Must showCard held by you, first six and last four digits visible

Your first cash-out

A check arriving mid-play

Use this when a check request lands and you want to know why it came then.

New payment route check

Adding Skrill, Trustly or a new card puts a fresh route on your account, so identity and card ownership get confirmed before that route carries money. A card image and photo ID cover it.

Why is my payout on hold?

Nothing moves out until you are who you say you are, so the first payout pauses while photo ID and proof of address land. Send both together and the queue clears once.

Answer the request in full

Money far outside your usual pattern prompts a closer look at where it came from. Expect a source of funds request alongside ID, and answer it in full rather than in parts.

Raised limits with the paperwork

Higher limits mean more money at risk on both sides, so the casino confirms affordability first. ID, proof of address and source of funds documents usually come into it here.

Showing where your money comes from

Run by a UK Gambling Commission licence, number 53535-1589-R-357750, the casino has to know where stakes come from before it takes more of them. Treat the request as routine licence work, not a suspicion aimed at you: every player can meet it, and answering fully closes it.

Send whichever of these fits how your money arrives, and only clear copies.

Recent bank statements
Payslips from your employer
Proof of a pension or benefit
Sale or savings documentation
Tax or accountant letter

Why did my document fail?

Why is my photo turned down? Cut corners, glare or a tilted phone turn a photo into guesswork, and a reviewer cannot accept what cannot be read. Lay the document flat on a plain surface Fill the frame with all four corners

The document ran out of date. An out-of-date passport or licence proves nothing current, so the check stalls until valid proof of identity replaces it. Use a document in date today Order a renewal and resend after

Line up the names yourself. A different surname, a shortened first name or an old address blocks the match between paper and account, and the file waits. Compare spelling against your account details Resend the paper that shows the change

Six answers on checks

Everyday questions on identity checks

Support at Luckymister Casino runs round the clock and answers paperwork questions in plain terms.

Will I have to send my documents again in the future?+

Usually not. Once a document is accepted it stays on your record, so later withdrawals do not restart the process. You would only be asked for a fresh copy if a document expires, such as an address proof older than three months, or if your details change.

When do I actually have to verify my identity here?+

At the latest, before your first withdrawal goes out. Our license also lets us ask earlier, at registration or after your first deposit, so the papers may be requested before you ever request a payout.

How long does the verification take once I upload everything?+

Allow around 31 hours for a decision. Most sets are reviewed well inside that window, and a clean, readable set is the fastest route through. You get the outcome by email at the address on your account.

Can I upload my documents from my phone instead of a scanner?+

Yes, a phone camera is fine. Photograph the whole document flat on a table in daylight, keep all four corners inside the frame and avoid glare or shadow. Blur and cropped edges are the two most common reasons a photo comes back.

What do I do if one of my documents gets refused?+

Read the reason given and resend only that document with the issue fixed. Send a sharp colour copy with no editing, no flash reflection and every corner visible, then reply to the verification email so it moves to the top of the queue.

My name has changed since I joined, so what happens now?+

Send the proof that links the old name to the new one, such as a marriage certificate or a deed poll copy, together with your photo ID. Our team then matches the record and updates your account before the check continues.